Frequently Asked Questions

  • How does CloudKeep access my AWS account(s)?

    In our UI, we ask that you register your accounts by creating IAM roles that gives us read-only access to your account. We leverage CloudFormation to make the process of creating this role very simple. After you launch the CloudFormation stack through a link on our UI, the IAM role is created, and its idnetifier is transmitted to CloudKeep.

    Note we follow the principle of least-privileges, so the role that is being created has the minimum set of privileges needed to gather the data we organize for you. The CloudFormation details can be found here

  • Is there a support plan for CloudKeep Dashboard?

    Right now, please reach out at support@cloudkeep.io with any problems you are seeing. We do not have an official support plan at the moment, but we will certainly consider it if/when warranted. Also, we will evolve this page into a Knowledge Base over time.

  • I have some ideas and feedback. How do I reach you?

    That's great - we are all ears! Please reach out to support@cloudkeep.io or to info@cloudkeep.io with your comments. We hope to hear from you!

  • Why is CloudKeep Dashboard reporting more EBS volumes than I have?

    This is almost always the result of the fact that CloudKeep scans across all accounts and regions. Please use the filter feature to narrow the scan to a single account and/or region to check this.

    If you do see a disparity, please do reach out to support@cloudkeep.io so that we can investigate.

  • What other ways can I save money?

    There are many ways! We offer consulting service to reduce your spend while maintaining your value from the cloud. Please see services for more info.

  • What's next for CloudKeep?

    Right now, our plan is to create a solution in the AWS backup space. While we know of existing solutions (including AWS Backup - which is free) - we think we can actually create a solution that will be even more cost-efficient for our customers. And one of our differentiators will be in having a backup policy that will automatically backup detached volumes so that managing these become easier. Please stay tuned!